Frequently Asked Questions

Can I use it on a tanning bed?

Yes! Thousands of AlphaTan™ users have tried it & love how it works for them.

Is this fake tan?

No! AlphaTan™ helps you achieve that perfect darker tan faster and with less exposure to the sun or sunbed rays.

Does it work even if the sun is not as strong as in the summer?

Yes, for sure! That’s the essence of AlphaTan™ - to boost your tanning process so that you can get the same results in less time. So, make most of those rays and enjoy AlphaTan™ any time of the year.

Does it work on hairy skin?

Yes of course, this was important when designing a male tanning gel. So we made sure it can work on hairy skin & still achieve those perfect results.

Does it provide UV protection?

This product does not provide UV protection. We recommend you apply SPF beforehand then apply our gel after. We don’t recommend you use this product on children or people with sensitive skin. For people with very light skin, we recommend using SPF before applying AlphaTan™ cream. Not for consumption!

How long does one tub last?

Depends on how tanned you want to get. But our customers usually buy two tubs to make sure they don’t run out soon.

What size is a tub?

All our AlphaTan tubs were originally 50g but on July 6th we introduced a bigger size as per customers requests! - We now have both 50g & 100g available.

How can I contact Avintora?

You can email us at info@avintora.com where our customer service team will be happy to help you with whatever you need!

Do you ship Worldwide?

Yes we do! We offer UK + Ireland shipping as well as international rates.

Our shipping time is 5-10 business days.

How can I track my order?

Easy! Upon making your order you will receive a confirmation email. Then once your order has been dispatched you will receive another email containing your tracking link. Or alternatively you can track your order via the order tracking page on our website.

When can I expect to receive my order?

Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. From then you can expect to receive it between our standard delivery the time frame of 5-10 business days. However some customers tend to receive it sooner. Please note there may be shipping delays during holiday seasons due to a significant increase in order volume.

Can I cancel my order?

As we aim to process orders as fast as possible we advise you to get in contact with us at info@avintora.com as soon as possible after ordering.

Most cancellations can be done within 1-2 hours of ordering (although please note even within this time frame it may not always be possible). If this time frame has passed and your order has been processed, once you receive it you can return it to us for a refund.

Where is my order confirmation and tracking link?

After placing your order you should receive two emails. One with your order number and order confirmation. And then a following email with your tracking link (please note this may take up to 24hrs to appear in your inbox).

Your order confirmation email may occasionally end up in your junk/spam folder. If your confirmation email is not in your junk mail, you may have entered the address incorrectly at checkout.

Please contact us at info@avintora.com and we will have your confirmation email sent immediately.